Customer Support and Service Request System
Customers create service requests via the QR code on the product or device. Phone and WhatsApp traffic decreases, requests are collected in a standard format.
TümQR
The Problem
After-sales service requests mostly come via phone, WhatsApp, or email. These non-standard requests contain problems such as missing information, wrong product codes, and undefined fault descriptions, slowing down the service process.
The Solution
TümQR places a QR code on each product or device. When the customer scans the QR code, product information is automatically loaded into the form; the customer only needs to enter the fault description and contact information.
How It Works
Usage Scenarios
01
Service Request Form
The customer scans the QR code on the product to create a service request. The product code and model come automatically; the customer enters the fault description and contact information.
02
Warranty Inquiry
The customer scans the QR code to view the warranty status and coverage information of their product.
03
Frequently Asked Questions
Scanning the QR code opens a product-specific FAQ page. If the customer finds their answer, they do not need to create a service request.
What You Gain
Benefits
Service requests are collected in a standard format
Missing information and need for repeated communication is reduced
Phone and WhatsApp load is reduced
Product-based service history is maintained
Customer satisfaction becomes measurable
Try this solution in your business
Start with a free 15-minute demo.
Request Demo for Service Request System